Legal

Privacy Policy

How Peppar collects, uses, and protects personal information.

Last updated: June 2026

1. Overview

Peppar ("we", "us") respects your privacy. This policy explains what information we collect when you use our website, partner portal, restaurant guest ordering experiences, and related services.

2. Information we collect

Restaurant partners

Business and contact details (name, email, phone, restaurant name, city)
Account credentials and role assignments for staff
Billing and subscription records
Usage logs, device information, and support communications

Guests & end customers

Name, email, or phone when placing orders, reserving tables, or creating an account
Order history, preferences, reviews, and feedback you choose to submit
Technical data such as IP address, browser type, and session identifiers

3. How we use information

Provide, operate, and improve the Platform
Process orders, reservations, payments, and notifications
Authenticate users and prevent fraud or abuse
Send service-related email and SMS (e.g. order updates, password resets)
Respond to demo requests and customer support enquiries
Comply with legal obligations

4. Sharing of information

We do not sell personal information. We may share data with:

Restaurants you interact with (e.g. your order details with the restaurant you ordered from)
Infrastructure and messaging providers that help us run the service (under confidentiality obligations)
Authorities when required by law or to protect rights and safety

5. Cookies & analytics

We use cookies and similar technologies for session management, security, and basic analytics. You can control cookies through your browser settings; some features may not work without them.

6. Data retention

We retain information for as long as needed to provide the service, meet legal requirements, resolve disputes, and enforce agreements. Restaurant partners may request export or deletion subject to contractual and legal limits.

7. Security

We use industry-standard measures including encryption in transit, access controls, and secure cloud hosting. No method of transmission over the internet is 100% secure; please use strong passwords and protect your account credentials.

8. Your rights

Depending on applicable law, you may request access, correction, or deletion of your personal data. Contact us using the details below. We will respond within a reasonable timeframe.

9. Children

Our services are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact

Privacy enquiries: contact@peppar.in · +91 733-7876270